Refunds and Returns

Last updated 28 August 2026.

1. Paddle handles payments and refunds

Paddle.com is the Merchant of Record for all purchases of AFUGAZI software. Your contract of sale is with Paddle. Refunds are processed by Paddle under Paddle's buyer terms, which you accepted at checkout.

2. The statutory right of withdrawal

EU consumers normally have 14 days to withdraw from a distance contract. For digital content delivered immediately, that right is lost once delivery begins, provided you consented to immediate delivery and acknowledged the loss of the right. Paddle obtains that consent at checkout for paid products. We obtain it at the download form for free products.

3. Our own refund position

Beyond your statutory rights, we will support a refund within 14 days of purchase if the software does not work as described on your system. Contact support@afugazi.com first. Most problems are configuration issues we can solve in one email, and we would rather fix it than take your money back.

We will not normally support a refund because you changed your mind about a purchase you have already downloaded and used, or because you bought the wrong product without asking us first.

4. Before you buy

Check that your operating system, plugin format and host application are listed in the product specification before purchasing. If you are unsure, email us and ask.

5. Licence keys

A licence key that has been issued is revoked when a refund completes.

Free downloads

Free downloads give you immediate access, so the 14-day right of withdrawal does not apply once the download link has been sent.

6. How to request a refund

Through Paddle, using the link in your purchase receipt, or by emailing support@afugazi.com and we will raise it with Paddle on your behalf.